Customer Service Management
One Year Diploma in Customer Service Management
The UG Diploma in Customer Service Management provides a study of how customer service managers make informed decisions regarding organization, planning, operating procedures, management, and allocation of limited resources.
The students will be able to apply key concepts in customer service planning and management and will be able to analyze the relationship of customer service activities and procedures to the overall organization. In this course a student will be able to learn the basics of management, economics & accountancy, fundamentals of establishing & maintaining the customer relationship.
Preview of the Course Units:
The course modules have been developed in response to industry specific needs. It coprises of the following course units:
- Introduction to Management
- Business Communication
- Organizational Behaviour
- Quantitative Techniques
- Customer Relationship Management - 1
- Economics
Semester – 2
- Accounting
- Marketing Management
- Human Resource Management
- Customer Relationship Management - 2
- Dissertation (Presentation + Report)
Testimonial
Shiwali Sharma 
I never imagined that I would get selected in an International Airline. This opportunity came my way during the campus interview organized by the Maples Placement Division. The credit goes to the excellent training and pre-placement assistance provided by Maples. Today my entire family is happy and proud of me.
