Customer Service Management

Two Year PG Diploma in Customer Service Management

The two year PG Diploma in Customer Service Management helps students learn the fundamentals of customer relationship management, service marketing, role of human resources in service industry & financial accounting. Personality development program emphasize on developing skills on dealing with customers to meet international standard. This two year full time program focuses on Management in the services sector. The students of this program can move on to become world class service leaders and can enhance the value for customers.

Semester – 1

• Introduction to Management
• Business Communication
• Grooming and Personality Development
• Quantitative Techniques - 1
• Economics

Semester - 2

• Quantitative Techniques - 2
• Accounting
• Organizational Behaviour
• Project Work (Presentation + Report)

Semester – 3

• Customer Relationship Management - 1
• Marketing Management
• Human Resource Management
• Financial Management

Semester – 4

• Customer Relationship Management - 2
• Dissertation (Presentation + Report)
• Business Policy and Strategy

Career Prospects:

Customer service Manager, Customer service executive, Relationship manager, operations Manager, Hotel/ Restaurant Manager, Front Office executive, Catering & banquet Manager, Kitchen Manager, Rooms Division Manager, Guest Relations Manager and many More…..